Career Profile
First-class honours Master of Mechanical Engineering (IMechE accredited) graduate with 5 years’ experience in world-wide field engineering roles and 1 year in the power generation industry.
History of developing exceptional solutions when faced with challenging problems. Implemented a customer support request tracking system to understand, control and resolve customer issues from anywhere in the world.
A maker and innovator - built, from scratch, a hydrogen fuel cell with integrated solid storage at university, which sparked enthusiasm for projects relating to clean energy and the prevention of climate change.
I have a sociable demeanour with the ability to communicate at a high level across technical and managerial teams as well as with customers. My real aspiration is to work on cutting edge technology, developing products that help solve the worlds energy problems, as a chartered Engineer.
Experience
Skills gained; analytical thinking, problem solving under pressure, public speaking.
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Lead of global team of 12 engineers for both Permasense and Roxar product ranges at Emerson. Responsible for maintaining escalation hierarchy of customer support requests between Field Service Engineers, Technical Support, Application Engineers and the factory.
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Successfully developed and introduced a capability matrix tool that maps employees’ current knowledge and the demand for that expertise in each world area. Automatically updated by tracking changes in training logs and installed base logs.
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Other aspects of the role included; product development feedback between customers and the development team, training groups of up to 30 field service engineers, health and safety committee member, international trade compliance gatekeeper.
Skills gained; leading a team, communication skills, problem solving.
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Lead of a global team of 7 field support engineers dedicated to resolving technical customer issues around the Permasense Corrosion and Erosion monitoring system.
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Introduced a customer support request tracking system. This was new to the team but with drive and discipline in using the tool regularly, everyone was able to see progress and feel involved, whilst still being held accountable for seeing customer issues through to closure.
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Gained leadership skills through bringing together US, European and Asian support teams for regular information and knowledge sharing discussions.
Skills gained; working under pressure, public speaking, problem solving.
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Customer facing product expert and established lead of EMEAR support team.
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Role was mixed between office and field based work, predominantly in the worldwide petrochemical industry but also in the chemical, geothermal and nuclear industries.
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Enjoyable aspects of the role included; providing technical support to sales team, assisting customers with the setup of Permasense corrosion monitoring systems, designing and delivering training sessions to internal field engineers, and presenting at user group meetings.
Skills gained: successfully liaising with teams and individuals at varying levels within different organisations and cultures, advanced troubleshooting.
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Provided technical support to sales team, assisted customers with the setup of Permasense corrosion monitoring systems, designed and delivered training sessions to internal field service engineers, presented at customer user group meetings.
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Scheduled and performed site visits for system deployments, training sessions and technical sales support.
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Worldwide travel to offshore oil rigs, oil refineries, power stations and training centres.
Skills gained; worldwide travel, working under strict time constraints, technical writing.
- Graduate role involving technical report writing and field support of Permasense corrosion and erosion monitoring products.
Skills gained; communicating across functions in a large organisation, adaptability, listening and understanding.
- Engineering Operations Intern for Rotor Cell Operations at GE Energy in Dartford. Gas Turbine inspection and repair on rotors up to 250MW capacity.
Projects
I have a passion for learning and applying that knowledge into new and exciting project. Here are some professional, academic, and personal projects that were particularly rewarding: